These skill-based training sessions feature important skills every supervisor – new or experienced – needs to know. Each training topic listed can be used separately or as part of a series. The classroom and blended learning sessions feature interactive activities, videos, and small group discussion.
In the Loop – Communication Skills for Today’s Leaders
• Basic communication skills of listening, giving feedback, and conveying information
• How to use active listening to build trust and understanding
• New tools to understand hidden meanings and psychological undertones
• How to give feedback without demoralizing workers
• How to convey information and instructions
Leadership/Management Styles
• Self-assessment of leadership style (requires additional purchase of DiSC profile)
• How to work with and manage different styles
• How to improve communication and reduce conflict
Managing In A Changing World
• America’s changing workplaces, and workforces
• How supervisors can manage resistance to change
• Three stages of change and how to handle each of them
Managing Conflict
• Recognize symptoms and sources of conflict
• Strategies for dealing with irate/hostile employees
• Techniques to resolve or reduce conflict
• How to help others resolve their conflicts
Managing Employee Performance
• How to set reasonable, measurable performance expectations
• Conducting the performance appraisal meeting: tips and techniques
• Managing performance throughout the year with feedback and coaching
• Documenting discipline and using the disciplinary process
Building and Developing Effective Teams
• Five characteristics of effective teams
• Team effectiveness questionnaire
• How to lead high performance teams
Managing Time and Priorities
• Self-assessment of 8 time management strengths and areas to improve
• How setting goals and objectives reduces time waste
• Interruptions and procrastination : how to overcome the biggest timewasters
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